September 6, 2026Last updated:
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This Refund Policy explains when and how you can get your money back for a purchase from HerYelle. It forms part of our .Terms of Service
Every HerYelle product is a digital download delivered electronically immediately after payment. We do not sell, ship, or fulfil any physical item, so there is nothing to return by post. Because the product is a digital file, the refund rules below are built around delivery and download, not around physical return shipping.Digital products only — no physical goods.
our products are digital files you receive instantly, so we cannot take them back once downloaded. But if something goes wrong — a faulty file, a double charge, or you never got what you paid for — we will always make it right.The short version:
1. How our refunds work
>All payments on this Site are processed by (waffo.ai), our Merchant of Record. — we cannot issue a refund outside that system.Waffo PancakeWaffo Pancake is the Merchant of Record for every transaction, and handles every refund on our behalf
Item
Detail
Refund window (our policy)
from purchase, provided the file has not been downloaded
14 days
Faulty / duplicate / unauthorised
— always refunded
No time limit
How to request
Email , or use the Customer Portal link in your receipt
support@heryelle.com
Review time
Within
2 business days
Money back
, to your original payment method
5–10 business days
Refund fee
Waffo Pancake charges no fee for processing a refund
None.
2. When you can get a refund
>2.1 Within 14 days, if you have not downloaded the file
>If you bought in error, changed your mind, or decided the product is not right for you, email us within of purchase and we will refund you in full, as long as the file has not been downloaded.14 days
We ask you to be straightforward about this. The licence you receive is for one person or one household, and the product’s value is in the file itself — so once it has been downloaded, a refund is no longer possible under our policy.
2.2 At any time, in these situations
>Regardless of the 14-day window, we will refund you in full if:
- — the file was not delivered, would not download, was corrupted, or was materially different from its description.Technical failure
- — you were charged more than once for the same purchase.Duplicate charge
- — someone made a purchase using your payment method without your permission (subject to verification).Unauthorised transaction
- — you never received your download link and our support could not restore access.Non-delivery
2.3 When we cannot refund
>- The file has been and none of the situations in Section 2.2 apply.downloaded
- More than 14 days have passed since purchase and none of the situations in Section 2.2 apply.
- The request is, in our reasonable assessment, an abuse of this policy — for example, repeated purchase-and-refund cycles.
3. How to request a refund
>Option A — email us (fastest)
Send an email to with:support@heryelle.com
- the subject line ;“Refund Request”
- the ;email address used at checkout
- your (found in your receipt email);order or payment ID
- a brief reason — a sentence is plenty.
Option B — via the Customer Portal
Your receipt email from Waffo Pancake contains a link to the Customer Portal, where you can view your purchase history and submit a refund request directly.
We review every request within . If approved, Waffo Pancake processes the refund to your original payment method, and funds typically appear within depending on your bank or card issuer.2 business days5–10 business days
4. What happens after a refund
>- Your .download link is deactivated
- You must of the file and stop using it. The licence granted at purchase ends.delete any copies
- Any VAT or sales tax included in your payment is refunded along with the product price.
5. Chargebacks
>A chargeback is when you ask your bank or card issuer to reverse a charge instead of contacting us.
We resolve genuine problems quickly, and a chargeback is slower and more stressful for everyone involved. Waffo Pancake’s Buyer Terms also require buyers to contact Waffo Pancake before initiating a chargeback.Please contact us first.
If a chargeback is filed, Waffo Pancake will represent the transaction to the payment provider, and the final decision rests with that provider. Where a chargeback is upheld, a applies, which is passed on under Waffo Pancake’s Merchant Terms.USD/EUR 25 chargeback fee
If you are experiencing a problem with a purchase, email before contacting your bank — we will almost always resolve it faster.support@heryelle.com
6. Your statutory rights — European Union and UK consumers
>If you are a consumer residing in the European Union, you normally have a statutory right to withdraw from a distance purchase within without giving a reason, under the EU Consumer Rights Directive (2011/83/EU).14 days
Under of that Directive, the right of withdrawal does not apply to digital content supplied on a non-physical medium where:For digital content, an exception applies.Article 16(m)
- you gave your to begin delivery before the 14-day withdrawal period ended; andprior express consent
- you once delivery began.acknowledged that you would lose your right of withdrawal
Because our products are delivered instantly as digital downloads, you will be asked at checkout to confirm both points. Once you do and the file is delivered, your statutory right of withdrawal ends — but the , and nothing here reduces your rights where a product is faulty or not as described.14-day no-download refund in Section 2.1 and the unconditional cases in Section 2.2 remain available to you
UK consumers have equivalent rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
7. Waffo Pancake’s discretionary refunds
>Independently of this policy, Waffo Pancake reserves the right to issue a refund within of purchase at its own discretion, including where it believes a refund is necessary to prevent a chargeback or to comply with legal or card-scheme requirements. In that event the refund is deducted from our account and we may contact you about it.60 days
8. Contact
>HerYelle
For payment-specific disputes, you may also contact Waffo Pancake at .support@heryelle.com